Troubleshooting guide: WS2000 – Help Center

Detailed WS2000 Troubleshooting Guide

Welcome to the WS2000 troubleshooting guide. This resource is designed to help WS2000 device owners quickly identify and resolve common issues they might encounter with their weather station. This guide provides step-by-step instructions to ensure your device operates smoothly. For detailed solutions and further assistance, refer to each specific section tailored to address various troubleshooting scenarios.

1. Station Offline, No LED on Reset

Confirm that the battery level is sufficient. Use only good quality, 1.5V non-rechargeable batteries. Check that the polarity of both the regular and dummy batteries is correct.
If the station remains offline, bypass the battery box and install three 1.5V non-rechargeable batteries directly into the station.

2. Breathing LED

A breathing LED signifies the station's attempt to connect to the Helium network. Check that the frequency settings are correct and confirm there is network coverage.
Ensure the station is positioned in an open space to facilitate network connection. The LED should extinguish once connection to the network is established.

3. Claiming Failure

Ensure the breathing LED pattern has ceased, indicating that the station has successfully joined the Helium network.
Check that the smartphone running the app has a stable internet connection to complete the claiming process.

4. Sparse Weather Data

Ensure the station has Helium network coverage. Check that you're using 1.5V non-rechargeable batteries, and replace them if the station fails to transmit data overnight.
You can monitor the battery status via the app to ensure continuous operation.

5. Sparse GPS Data

Position the station with a clear view of the sky. Confirm network coverage and proximity to the nearest online gateway.
Use high-quality 1.5V non-rechargeable batteries to ensure reliable GPS data transmission. Replace batteries if the station operates during the day but fails at night.

6. Bluetooth Issues

Try connecting with a different smartphone if initial attempts fail.
Stay close to the station during setup. Allow the device to manage Bluetooth connections automatically and avoid manually connecting through the phone’s settings as it can keep the station in a constant connection state.

7. Invalid Values

In colder climates, opt for lithium 1.5V non-rechargeable batteries to ensure reliability.
If values remain incorrect, reboot the station using the app or by pressing the station button quickly. Avoid long presses, as these will reset the station to factory settings.
If the above options don't resolve the issue, remove the batteries from the station, cover the solar panel and leave the station in a dark room for 48h. After this period has passed, insert new high-quality 1.5V non-rechargeable batteries and mount the station.

8. Not Recording Rain

Inspect and clean the rain cup if blocked. Test functionality by pouring water directly into it to simulate rain.

For further guidance and detailed instructions, please refer to the official WeatherXM documentation, which can be found here: https://docs.weatherxm.com/helium-bundle/helium-troubleshooting . This will provide the necessary details to troubleshoot various issues effectively.